Tag: workplace

18Jun

The Tragic Tale of Mr. Marsh

On Sept 26, 2010, a man was discovered hanging in the basement of the D.C. home he shared with his new wife. The man was an ace attorney who had been part of the botched government prosecution against Alaska senator Ted Stevens, and he was now facing a long investigation of his own role in the fiasco. In a fascinating article entitled “Casualties of Justice” the New Yorker magazine detailed the tragedy of Nicholas Marks:

Marsh woke up and went downstairs to the basement. At around three in the afternoon, Bermudez went to check on him, but he wasn’t in front of the television. He had hanged himself near the washer and dryer. There was no note.
Bermudez still lives in the home she shared with Marsh, and his voice still greets callers on the answering machine. “I don’t think I understood the depths of how the allegations affected him,” she told me. “He took his duties and his ethical obligations very much to heart. Even thinking that his career would be over was just too much for him. The idea that someone thought he did something wrong was just too much to bear.”

I find myself quoting pastor and author Tim Keller perhaps a bit too often these days, but this tragic story reminds me of some wise words he has said about work:
One of the scary things to me about this whole approach is that the culture’s approach weirdly enough is supposed to be liberating but it’s actually quite crushing. … But today in our modern culture, your work becomes your identity. How much money becomes your identity. It’s not just what you do but who you are! And that will crush you. (sermon transcript available here).

By all accounts Marsh was a very smart young attorney who had a bright future. He allowed a singular focus on career to become the entire locus of his identity, and when something went wrong it derailed him. This temptation to make an idol of career, to pin godlike hopes on it, is a common temptation, particularly in our culture. This is a tragic mistake. We are of course to work, and furthermore to “work as for the Lord”, giving our best efforts, striving for excellence; work is a good thing, but we shouldn’t let it become an ultimate thing. Our identity doesn’t come from what we do: “Our identity in Christ is received, not achieved.” (Keller)

The article about Nicholas Marsh concludes:

… Although Marsh’s reputation had suffered a severe and largely deserved fall for his actions in the Stevens case, skilled lawyers have rallied from far worse professional disasters. There is every reason to believe that he would have gone on to a distinguished career, and perhaps even to the judgeship he sought. But something in Marsh could not let the official system for discipline play out, and instead he imposed an unfathomably harsh punishment on himself.

Read more at The New Yorker.

03Oct

Wells Fargo’s Month From Hell

A CNN news report caught my eye. “Wells Fargo’s September from Hell”. The article lays out an overview–a sketch, really– of the scandal involving bogus bank accounts.

On Sept 8, it was announced that 5300 employees of Wells Fargo were fired for fraudulently opening accounts in their customers’ names. Subsequently,

Dozens of fuming former Wells Fargo workers reached out to CNNMoney to share horror stories of the pressure-cooker environment that led to this sordid behavior. Some said they had been fired for refusing to engage in these illegal practices, while others said they were fired for blowing the whistle.

You can read more at CNN.com.

Sept 21, the CEO of Wells Fargo, John Stumpf, was called to testify before Congress. Senator Elizabeth Warren’s tongue-lashing became the the buzz of social media. In addition to calling him “gutless” and telling him he should resign, she said this to Mr. Stumpf:

She said Stumpf’s personal holdings of Wells Fargo stock increased by more than $200 million while the fake accounts “scam” was going on, thanks in part to the bank’s success in selling tons of products to customers that they didn’t need.

“You squeezed your employees to the breaking point so they would cheat customers and you could drive up the value of your stock and put hundreds of millions of dollars in your own pocket,” Warren said. (Also from CNN.com).

In timing that couldn’t be more ironic, the executive Carrie Tolstedt, who oversaw those fired employees, will herself get to retire peacefully. Although she has been asked to forfeit severance pay and performance bonus, she will leave with shares and stock options worth $77 million. This, I am sure, is is a much more generous outcome than is experienced by any of the lowlier employees summarily dismissed from her “pressure cooker.”

To my mind, something deeper is going on. This company had a “month from Hell” in more than one sense. It could be said that all of their months are from hell. And they aren’t likely much different from any of the other giant banks–or, for that matter, from corporations in general. Wells Fargo and most of the rest of the corporate world can be seen as a manifestation or reflection of Hell on earth. They are bloated monsters sucking the lifeblood out of their workers while relentlessly pursuing “Mammon” unmoored from any of the ethical restraints that in past generations might have been provided by Christian teachings (or at least the public shame that could be leveled by gross violations of the same).

My point is not to wax nostalgic for the bankers of old–their yachts were just as surely fueled by greed and ruthlessness. But, by and large, a social compact existed that has since been eroded and killed by a banally evil corporate culture that now pervades all of our economy. Little concern remains for quality in craftsmanship of products, or honesty and integrity in delivering of services–These seem to be given no more than lip service. There is no reputation worth preserving if trashing it will eke out a slightly higher profit margin in the short run.

Smaller firms have been merged and swallowed into an oligarchy of megacorporations. The average worker has seen stagnating wages for much of the last decades, while executive pay has skyrocketed into the stratosphere. For the masses, this means ruin. The noble idea of “the career” has been supplanted by menial and dreadful jobs serving the whims of corporate empires. Surveys indicate that 70 percent of people dislike their jobs. Most of those not fortunate enough to be independently wealthy will have to spend the majority of waking life in the “pressure cooker”–subjected to perverse incentives and demeaning treatment. (The main alternative, I should hasten to add, is the equally demeaning manifestation of hell on earth known as “government bureaucracy”–a worthy topic in its own right).

Carmine Gallo in Forbes magazine opines that people would be happier at work if they were treated better and had a sense that what they are doing is meaningful: The trouble is nobody is inspired to get up Monday morning because their job offers free soda in the vending machine. People want to be inspired. They want to work toward a higher purpose and feel good about themselves and their leader. It requires better communication, not more perks.

We agree. It would be naive to expect a company to provide Heaven on earth, but there could be some steps taken in a better direction.